Shipping Policy

Last Updated: June 2026

Thank you for choosing Sumnuun. We are dedicated to delivering exceptional home textiles and a seamless shopping experience. To ensure your Premium Pillow Shams, The Bath Collection, or Cozy Throws arrive safely and promptly, please review our comprehensive shipping and fulfillment guidelines below.

1. Order Processing & Fulfillment

Upon receiving your purchase authorization, our warehouse team immediately initiates the preparation sequence. Standard quality assurance, packaging, and dispatch procedures generally require 3 business days. Please note that orders authorized on weekends or recognized holidays will commence processing on the subsequent business day.

2. Global Delivery Timelines & Rates

Sumnuun is proud to offer global fulfillment. To simplify your checkout experience, we apply a standardized international shipping fee of $5.99 USD. Once your parcel departs our facility, the estimated transit time ranges between 10 and 20 business days, contingent upon your specific geographic destination.

3. Unforeseen Logistical Delays

While we strive for absolute punctuality, cross-border logistics are occasionally subject to variables beyond our jurisdiction, such as customs inspections, extreme weather events, or carrier network congestion. We sincerely appreciate your patience and understanding should these rare interruptions occur.

4. Shipment Tracking

Upon dispatch, an automated shipment confirmation containing your unique tracking credentials will be routed to your inbox. You may monitor your parcel's progression at any time via the international tracking portal www.17track.net. (Note: Please allow 24 to 72 hours for the carrier's network to index the initial scan data.)

5. Split Fulfillments

To guarantee expedited delivery of your entire order, multi-item purchases may be distributed across different fulfillment nodes (including various warehouse locations or direct-from-manufacturer facilities). Consequently, components of your order may arrive separately, with each parcel assigned an independent tracking code.

6. Order Modifications & Cancellations

Should you require alterations to your delivery details (such as address or phone number) or product specifications (such as color, size, or quantity), you must alert our support staff within 12 hours of your purchase. Please email us with your Order Number and registered email address, explicitly outlining the necessary amendments. Once a transaction enters the logistical fulfillment queue, we cannot guarantee successful interception or modification.

7. Unsuccessful Delivery Attempts

In the event of an unsuccessful delivery attempt, couriers typically retain the parcel at a local postal facility and leave a notification. It is the recipient's responsibility to coordinate a redelivery or collection using the provided tracking information. Sumnuun assumes no liability for parcels returned to sender due to "invalid addresses" or a "failure to claim."

8. Handling Stagnant Tracking

If your transit time exceeds the standard estimate, please follow these diagnostic steps:

  • Review the log: If the tracking timeline reflects movement within the past 7 days, your parcel remains active within the normal logistical network.
  • Contact us: If the tracking status has remained static for more than 7 consecutive days, please email our support team with your order credentials so we can initiate an official carrier inquiry.

9. Lost or Stolen Parcels

  • Lost in Transit: If an official carrier investigation concludes that your package was lost en route, Sumnuun will unconditionally arrange a complimentary replacement order.
  • Marked as "Delivered": Our logistical responsibility concludes once the carrier registers a successful delivery to your provided address. We do not offer compensation or replacements for items reported stolen or missing after this status update. We advise consulting neighbors, household members, or building management in such scenarios.

10. Fulfillment Network & Destinations

We service a global clientele. In the rare event that we cannot dispatch to your territory, we will contact you immediately for a refund. In addition to our primary distribution centers in the United States, Canada, Australia, and the EU, we strategically partner with premium international manufacturers, occasionally routing shipments directly from their facilities to optimize both pricing and textile quality for our customers.

11. Legal Disclaimers & Compliance

By finalizing a purchase with Sumnuun, you consent to the following parameters:

  • Estimated Timeframes: All advertised shipping durations are projections and do not constitute legally binding guarantees.
  • Customs, Duties, & Taxes: The purchaser assumes full financial responsibility for any applicable import taxes, VAT, or customs clearance fees levied by the destination country's authorities. These surcharges are excluded from our item prices and checkout totals.
  • Address Accuracy: The buyer must guarantee the absolute precision of the shipping address submitted during checkout. We hold no liability for misdeliveries stemming from inaccurate or incomplete recipient data.

Contact Sumnuun Enterprise Support Should you have any inquiries regarding our logistics or your specific order, our dedicated team is at your disposal. To expedite our service, please ensure your Order Number and registered Email Address are included in your correspondence.

  • Company Name: MODEXA INNOVATIONS INC
  • Brand: Sumnuun
  • Email: support@sumnuun.com
  • Phone: +1 (424) 484-7152
  • Corporate Address: 350 Indiana Street, Golden, Colorado 80401, United States